Our intention is to ensure our customers are 100% happy with their purchase.
Ecoterra Consulting Group is pleased to offer a 30 day returns policy, excluding sale items.
The easiest way to return an item for exchange is simply to post the item you no longer want back to us for a refund and then simply repurchase the item you now would like on our site.
We do not cover the shipping costs of returning the item back to us or the repurchase.
Should you receive any item that is defective we will replace this immediately. Please contact our customer service department.
REFUND NOT ACCEPTEDProducts that have had tags removed or have been worn or washed.
Garments where the packaging has been damaged that it would render the product unsaleable.
HOW TO PROCESS A RETURNPlease take a copy of the original invoice to return with the item.
Ecoterra Consulting Group Returns
PO Box 30
Mernda VIC 3754
You will be refunded within 5 days of us receiving your return parcel.
All refunds are refunded to the original payment method.